Terms & Conditions

Return & Refund Policy

Thanks for shopping at Diagnolab, Inc. If you are not entirely satisfied with your purchase, we’re here to help.

Returns You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Request a Refund To request a return/refund, simply call or e-mail us at info@diagnolab.com, and include the product name, SKU number, & invoice number, and a brief description on why you a returning the item(s). If you have any questions on how to return your item to us, please don’t hesitate to contact us.